Privacy Policy
The terms “We”, “Us”, “Our”, and “Company” refer to Bite Mill (operated under [Insert Legal Entity Name, e.g., Bite Mill Private Limited]), and the terms “You”, “Your”, and “Yourself” refer to the users/visitors of our website.
This Privacy Policy is an electronic record formed under the Information Technology Act, 2000, and the relevant rules thereunder. It does not require any physical, electronic, or digital signature. By accessing, browsing, or placing an order on our website ([Insert Website URL]), you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree with these terms, please discontinue using our website.
USER INFORMATION WE COLLECT
To provide our services, process snack orders, and manage deliveries, we collect information you provide directly to us, including:
- Contact & Account Details: Name, email address, phone number, shipping address, billing address, and account password.
- Transaction & Payment Details: Payment status and masked transaction details handled securely through our payment gateway partners (we do not store full card numbers or banking passwords on our servers).
- Order History & Preferences: Details of the ragi snacks and products you order, cart activity, and saved delivery preferences.
This information helps us fulfill orders, improve our product line, provide customer support, and communicate promotional offers. This website is intended for individuals aged 18 and older. Minors may use the website only under the supervision of a parent or legal guardian.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar tracking technologies to enhance user experience:
- Functionality: Remembering items in your cart, active login sessions, and site preferences.
- Analytics: Understanding how visitors interact with our website to optimize layout, speed, and product recommendations.
- Server Logs: Automatically capturing non-personal data such as your IP address, browser type, device information, and operating system.
You can configure your browser settings to block or delete cookies; however, certain shopping cart features may not function properly as a result.
THIRD-PARTY LINKS
Our website may contain links to third-party services (e.g., payment gateways, logistics partners, or social media pages). We are not responsible for the privacy practices, content, or policies of these external platforms. We encourage you to review their respective privacy policies when visiting them.
INFORMATION SHARING AND DISCLOSURE
We respect your privacy and do not sell your personal data. We only share information under the following circumstances:
- Service Providers: Logistics and courier partners for delivering your orders, third-party payment gateways for secure payment processing, and SMS/email providers for dispatch updates.
- Legal Requirements: When required by applicable law, court orders, or governmental agencies to investigate fraud, enforce our store terms, or prevent security threats.
- Internal Operations: Authorized team members or group entities working on behalf of Bite Mill under strict confidentiality agreements.
DATA SECURITY
We maintain reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, or disclosure. Payment transactions are encrypted via secure socket layer technology (SSL). While we implement standard security controls, no transmission over the internet is completely infallible, and users share data at their own risk.
GRIEVANCE REDRESSAL & SUPPORT
In accordance with the Information Technology Act, 2000 and rules made thereunder, any questions, grievances, or requests regarding this Privacy Policy can be directed to our Grievance Officer:
- Name/Title: Customer Grievance Officer
- Brand Name: Bite Mill
- Email: info@bitemill.com
- Phone / WhatsApp: +91 79740 15554
- Postal Address: Pune, Maharashtra, India
